FREQUENTLY ASKED QUESTIONS (FAQs)
1. How long does shipping take?
Orders are processed within 1 business day, and delivery typically takes 4–6 business days depending on your location.
2. Do you offer international shipping?
Yes, Uortix ships worldwide. No matter where you are, we’ll deliver straight to your door.
3. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number so you can monitor your delivery in real time.
4. What payment methods do you accept?
We accept all major payment methods, including credit/debit cards and secure online payments.
5. Can I cancel or change my order?
You can request changes or cancellations within 12 hours of placing your order. After that, orders are processed quickly and may no longer be modified.
6. What is your return policy?
We accept returns within 7 days of delivery. Items must be unused and in original packaging.
To start a return, contact us at:
uortixshop@gmail.com
7. What if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.
8. Do you offer refunds?
Yes, once your return is approved and received, your refund will be processed to your original payment method within a few business days.
9. Are your products high quality?
Yes, we carefully select all products to ensure they meet our standards for durability, functionality, and design.
10. How can I contact you?
You can reach us anytime at:
uortixshop@gmail.com
We typically respond within 24 hours.